There are four different levels of service that we offer with products that use white glove freight: Bronze, Silver, Gold and Platinum. For some products we provide a higher level of base service included in the product price because these products will require additional assembly work.

We want to make sure that your furniture is delivered in the very best condition possible this is why with very few exceptions we recommend using either Gold or Platinum Service.

White Glove Delivery Service Levels

White Glove BRONZE
Bronze service level provides two-man delivery, to inside the threshold of your residence. If you live in a home with a garage this means the product will be left in your garage. If you do not have a garage the product will be left in your front entrance, or mudroom. If you live in an apartment building or condo the product will be carrier up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging.

White Glove SILVER
Silver service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging.

White Glove GOLD
Gold service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.

White Glove PLATINUM
Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.

VERY IMPORTANT
You MUST inspect the package at the time of delivery. If the product has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

Not included in this service:

In all cases the shipper will not hookup any electrical or electronic component.

Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services